Freshservice
IT Infrastructure Software
From $19.00Freshservice vs ServiceNow ITSM
Not sure which of these tools fits your work? Compare Freshservice and ServiceNow ITSM to see what you can do with each, what you'll pay and what to check before you choose.
Find other softwareYour shortlist
2 of 4 tools selected
ServiceNow ITSM
IT Infrastructure Software
From $100.00Checking your saved comparison...
Find the right fit
Check if these tools match how you work. Confirm the plans, limits and renewal prices with each provider before you choose.
| What matters to you | Freshservice | ServiceNow ITSM |
|---|---|---|
| Best suited to |
|
|
| Starting price | From $19.00 | From $100.00 |
| Category | IT Infrastructure Software | IT Infrastructure Software |
| Ratings shown | 4.6 / 5 (6,000 reviews shown) | 4.7 / 5 (15,000 reviews shown) |
| Features to compare |
|
|
| Strengths |
|
|
| Considerations |
|
|
Before you decide
- Which tool fits the way you work?
- What will it cost you now and when you renew?
- Can you try it on a real task before you choose?
Questions you may have when comparing Freshservice and ServiceNow ITSM
What's different about Freshservice and ServiceNow ITSM?
Freshservice lists Incident and request management, Problem and change workflows and Employee self-service. ServiceNow ITSM lists Incident and request workflows, Problem and change management and Shared enterprise service records. Start with the features you would actually use, then check which plan includes them. A shorter feature list doesn't necessarily mean a tool can't do something you need.
Which one will cost me less?
Compare the total for your team, not just the starting price. Check the billing period, currency, number of users, usage limits and renewal rate, then add any extras you need. If you try a free plan or trial, check what happens when you reach its limits.
How do I choose between Freshservice and ServiceNow ITSM?
Pick a task you do often and try it in both tools. If you need IT Management Software, start there. See which feels easier to use and works with the tools you already rely on. Before you pay, check the plan limits and whether you can get the support you need.