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ServiceNow ITSM vs SolarWinds Service Desk

Not sure which of these tools fits your work? Compare ServiceNow ITSM and SolarWinds Service Desk to see what you can do with each, what you'll pay and what to check before you choose.

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Check if these tools match how you work. Confirm the plans, limits and renewal prices with each provider before you choose.

Compare features and pricing for ServiceNow ITSM, SolarWinds Service Desk
What matters to youServiceNow ITSMSolarWinds Service Desk
Best suited to
  • Enterprises
  • IT teams
Starting priceFrom $100.00From $19.00
CategoryIT Infrastructure SoftwareIT Infrastructure Software
Ratings shown4.7 / 5 (15,000 reviews shown)4.5 / 5 (4,000 reviews shown)
Features to compare
  • Incident and request workflows
  • Problem and change management
  • Shared enterprise service records
  • Configurable service processes
  • Management visibility
  • Incident assignment and collaboration
  • Asset discovery and tracking
  • Configuration management database
  • Change approvals and history
  • Multi-channel support intake
Strengths
  • Supports multi-team service coordination
  • Common platform context
  • Structured enterprise workflows
  • Asset context around support work
  • Documented change processes
  • Cloud delivery reduces application hosting work
Considerations
  • Implementation needs specialist ownership
  • Customization adds maintenance
  • Adjacent applications require separate scope checks
  • Asset records need reconciliation
  • Required integrations must be tested
  • CMDB accuracy needs ownership

Before you decide

  1. Which tool fits the way you work?
  2. What will it cost you now and when you renew?
  3. Can you try it on a real task before you choose?

Questions you may have when comparing ServiceNow ITSM and SolarWinds Service Desk

What's different about ServiceNow ITSM and SolarWinds Service Desk?

ServiceNow ITSM lists Incident and request workflows, Problem and change management and Shared enterprise service records. SolarWinds Service Desk lists Incident assignment and collaboration, Asset discovery and tracking and Configuration management database. Start with the features you would actually use, then check which plan includes them. A shorter feature list doesn't necessarily mean a tool can't do something you need.

Which one will cost me less?

Compare the total for your team, not just the starting price. Check the billing period, currency, number of users, usage limits and renewal rate, then add any extras you need. If you try a free plan or trial, check what happens when you reach its limits.

How do I choose between ServiceNow ITSM and SolarWinds Service Desk?

Pick a task you do often and try it in both tools. If you need IT Management Software, start there. See which feels easier to use and works with the tools you already rely on. Before you pay, check the plan limits and whether you can get the support you need.