Global Tech Stack
All stacks

Help customers find answers

Choose a help desk, live conversations, a knowledge base, and team coordination.

  1. 1. Set your direction
  2. 2. Choose your tools

Make this stack fit your work

Keep the tools that work for you. Add only what is missing. No account needed.

Choose for the job first, then compare the full cost.

Before you commit

Check the full billing period and renewal price, not just the introductory rate. Availability and currency depend on your region; confirm both before purchasing.

How we choose the options

Options come from the products assigned to this workflow, not their commission rates. They are not tested integration or compliance bundles. Published features and integrations need checking against your chosen plans. Prices are not added into a stack total.

1Customer support
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

Help Scout

Help Scout connects a shared support inbox, Docs knowledge content, and the Beacon contact experience, helping teams manage customer replies and offer self-service information from a related workflow.

What to check

Beacon configuration needs end-to-end testing

  • Shared support inbox
  • Docs knowledge-base publishing
  • Configurable Beacon contact and self-service experience
Freshdesk

Freshdesk organizes customer requests into tickets with assignment and automation tools, helping support teams manage repeatable service work while evaluating Freddy AI capabilities separately from base-plan access.

What to check

Automation needs careful exception testing

  • Ticketing
  • Freddy AI
  • Automation
Zoho Desk

Zoho Desk organizes customer requests into a help-desk workflow, with channel connections, automation, self-service content, and plan-dependent AI capabilities for teams managing ongoing support.

What to check

AI and advanced controls depend on the edition

  • Customer ticket organization and assignment
  • Workflow automation and service controls
  • Self-service and edition-dependent AI tools
Zendesk

Zendesk connects customer requests with ticketing, agent workflows, and knowledge content, helping support teams manage ownership and follow-up across the channels included in their subscription.

What to check

Broad capabilities increase configuration work

  • Ticketing
  • AI bots
  • Omnichannel
2Live chat
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

LiveChat

LiveChat gives teams a customer-facing chat widget and an agent workspace, with availability controls and connected support products for managing conversations and follow-up.

What to check

Live availability requires staffing and clear expectations

  • Live chat
  • Chatbots
  • Analytics dashboards
Freshchat

Freshchat brings customer messaging into an agent workspace, with supported channels, automation, and AI-assisted conversation tools for teams handling enquiries across digital touchpoints.

What to check

Product and plan scope require confirmation

  • Chatbots
  • Messaging apps integration
  • Automation workflows
Intercom

Intercom connects customer messaging and an agent inbox with Fin AI support workflows, helping teams handle recurring questions and track conversations that need a human response.

What to check

AI answers need maintained knowledge and monitoring

  • Customer messaging and shared agent inbox
  • Fin AI customer-support workflows
  • Conversation-state tracking and human escalation
3Knowledge base
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

helpjuice

Helpjuice organizes customer help articles and internal documentation into branded, searchable knowledge bases, with access controls, analytics, and AI-assisted discovery.

What to check

Documentation needs ongoing ownership

  • Article authoring and content organization
  • Public and restricted knowledge access
  • Custom branding and domain support
KnowledgeOwl

KnowledgeOwl is a dedicated knowledge-base platform for publishing and maintaining help content, with access controls that support public documentation or restricted reading arrangements.

What to check

Not a replacement for a ticket queue

  • Article editor
  • Analytics dashboards
  • Search engine
Confluence

Confluence organizes team documentation into spaces and pages, helping organizations maintain project context and shared knowledge with permissions that need checking at several levels.

What to check

Permission levels require careful testing

  • Documentation editor
  • Team collaboration
  • Templates
4Team communication
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

Slack

Slack organizes team conversations in channels, connects workplace applications, and supports huddles and AI-assisted work within a persistent communication environment.

What to check

Notifications need deliberate management

  • Channels
  • File Sharing
  • Integrations
Microsoft Teams

Microsoft Teams connects workplace chat, channel conversations, meetings, and file collaboration within Microsoft’s business productivity environment.

What to check

Channel structure needs governance

  • Meetings
  • Chat
  • File Sharing
Zoom

Zoom Workplace combines video meetings with chat and collaboration tools, while webinars, phone service, and advanced capabilities require product and plan checks.

What to check

Separate products need explicit scope

  • HD Video
  • Screen Sharing
  • Breakout Rooms