All stacks

Run your internal IT service desk

Shortlist tools for service requests, endpoint operations, credentials, and documentation.

  1. 1. Set your direction
  2. 2. Choose your tools

Make this stack fit your work

Keep the tools that work for you. Add only what is missing. No account needed.

Choose for the job first, then compare the full cost.

Before you commit

Check the full billing period and renewal price, not just the introductory rate. Availability and currency depend on your region; confirm both before purchasing.

How we choose the options

Options come from the products assigned to this workflow, not their commission rates. They are not tested integration or compliance bundles. Published features and integrations need checking against your chosen plans. Prices are not added into a stack total.

1IT service management
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

Freshservice

Freshservice is Freshworks' IT service management platform, connecting employee support requests, incident handling, service workflows, and related IT management capabilities in a cloud service.

What to check

Service catalog needs maintenance

  • Incident and request management
  • Problem and change workflows
  • Employee self-service
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus provides IT help desk and service management tools, with edition-specific capabilities spanning incident workflows, self-service, asset information, and more advanced ITSM processes.

What to check

Edition selection affects scope

  • Incident management
  • Ticket templates and lifecycle builder
  • Self-service and knowledge base
SysAid

SysAid combines IT service management, self-service, asset and license management, remote support, and AI-assisted workflows for teams coordinating employee support and related IT operations.

What to check

AI actions need explicit boundaries

  • IT service management
  • Employee self-service
  • Asset and license management
2Endpoint operations
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

NinjaOne

NinjaOne is an endpoint and IT operations platform combining device visibility, patch management, remote control, mobile device management, and related backup and service desk capabilities.

What to check

Privileged access needs controls

  • Endpoint visibility and control
  • Patch management
  • Remote control
Atera

Atera combines remote monitoring, ticketing, patch management, remote support, and professional services automation for IT departments and managed service providers operating a shared support environment.

What to check

Customer and technician access need design

  • Remote monitoring and management
  • Help desk and ticketing
  • Remote access
3Password management
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

1Password

1Password organizes passwords and sensitive information in encrypted vaults, with individual, family, and business arrangements for autofill, sharing, and account access management.

What to check

Recovery arrangements require preparation

  • Password Vault
  • Autofill
  • Secure Sharing
Bitwarden

Bitwarden is an open-source password manager with encrypted vaults, supported autofill, and organization-based sharing, available through hosted service or a separately managed self-hosted deployment.

What to check

Self-hosting requires operations and backup ownership

  • Password Vault
  • Self-Hosting
  • 2FA
NordPass

NordPass stores passwords, passkeys, payment details, and private notes in an encrypted vault, with autofill and plan-dependent sharing or administration tools for personal and business use.

What to check

Business controls need the appropriate offering

  • Password Vault
  • Autofill
  • Password Health
4Documents and knowledge
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

Notion

Notion combines documents, knowledge bases, and database-driven trackers in a customizable workspace for individuals and teams that want connected information and work.

What to check

Workspace design needs time and ownership

  • Databases
  • Collaboration
  • Templates
Google Docs

Google Docs is a cloud-based document editor that allows individuals and teams to create, edit, and collaborate on documents in real time from any device.

What to check

Limited offline features compared to desktop editors

  • Live co-editing and suggestions
  • Comments and version history
  • Document tabs and smart chips
Confluence

Confluence organizes team documentation into spaces and pages, helping organizations maintain project context and shared knowledge with permissions that need checking at several levels.

What to check

Permission levels require careful testing

  • Documentation editor
  • Team collaboration
  • Templates
5Team communication
Choose if needed

Keep the tools you already use. Add another only when it has a clear job.

Slack

Slack organizes team conversations in channels, connects workplace applications, and supports huddles and AI-assisted work within a persistent communication environment.

What to check

Notifications need deliberate management

  • Channels
  • File Sharing
  • Integrations
Microsoft Teams

Microsoft Teams connects workplace chat, channel conversations, meetings, and file collaboration within Microsoft’s business productivity environment.

What to check

Channel structure needs governance

  • Meetings
  • Chat
  • File Sharing
Zoom

Zoom Workplace combines video meetings with chat and collaboration tools, while webinars, phone service, and advanced capabilities require product and plan checks.

What to check

Separate products need explicit scope

  • HD Video
  • Screen Sharing
  • Breakout Rooms