Global Tech Stack

Customerly vs Tawk.to

Not sure which of these tools fits your work? Compare Customerly and Tawk.to to see what you can do with each, what you'll pay and what to check before you choose.

Find other software

Your shortlist

2 of 4 tools selected

Checking your saved comparison...

Find the right fit

Check if these tools match how you work. Confirm the plans, limits and renewal prices with each provider before you choose.

Compare features and pricing for Customerly, Tawk.to
What matters to youCustomerlyTawk.to
Best suited to
  • SaaS startups
  • Small businesses
Starting priceFrom $29.00From $0.00
CategoryCustomer Service SoftwareCustomer Service Software
Ratings shownNo reviews shown yetNo reviews shown yet
Features to compare
  • Live chat
  • Chatbots
  • Email automation
  • CRM tools
  • Knowledge base
  • Analytics dashboards
  • Live chat
  • Visitor tracking
  • Ticketing
  • Chat history
  • Mobile apps
Strengths
  • Powerful automation
  • All-in-one platform
  • AI chatbots
  • Easy onboarding
  • Free core platform for starting customer chat
  • Optional add-ons can be evaluated separately
  • Supports a direct website contact route
Considerations
  • Limited customization
  • Reporting limitations
  • Some integrations missing
  • Staffing and follow-up remain necessary
  • AI use has plan-based limits
  • Branding options have separate commercial scope

Before you decide

  1. Which tool fits the way you work?
  2. What will it cost you now and when you renew?
  3. Can you try it on a real task before you choose?

Questions you may have when comparing Customerly and Tawk.to

What's different about Customerly and Tawk.to?

Customerly lists Live chat, Chatbots and Email automation. Tawk.to lists Live chat, Visitor tracking and Ticketing. Start with the features you would actually use, then check which plan includes them. A shorter feature list doesn't necessarily mean a tool can't do something you need.

Which one will cost me less?

Compare the total for your team, not just the starting price. Check the billing period, currency, number of users, usage limits and renewal rate, then add any extras you need. If you try a free plan or trial, check what happens when you reach its limits.

How do I choose between Customerly and Tawk.to?

Pick a task you do often and try it in both tools. If you need Live Chat Software and Customer Messaging, start there. See which feels easier to use and works with the tools you already rely on. Before you pay, check the plan limits and whether you can get the support you need.