The Ultimate List of VoIP Statistics in 2023

Are you looking for VoIP statistics? VoIP has become the predominant way of communication these days. Nowadays, almost everyone uses a VoIP service to connect to other people or businesses. But why do they prefer using VoIP services? What data does VoIP provide?

Maybe you are considering switching to VoIP for your business or considering starting a working remotely project. These insights about VoIP will help you learn more about the industry and future trends.

VoIP is a network protocol that allows you to place calls via the Internet instead of a regular phone system. This means you can make free international calls and calls from mobile phones using your broadband connection. For example, you can call anyone in the U.S., Canada, or Mexico for free using Skype, WhatsApp, or Google Hangouts.

VoIP statistics

With more companies relying on VoIP service providers for their main communications, it’s essential to keep up with VoIP industry trends to ensure your business is leveraging this technology to its fullest potential. Regardless of size and scope, businesses can benefit from industry shifts in the future and maximize their investments in this technology.

General VoIP Statistics

1. 35% of businesses have installed VoIP technology.

Some businesses are good adopters of new ideas and technology to better their businesses. 

Blueface, a business communications firm, conducted a survey in 2018, which revealed that 35% of executives surveyed had stated that they already use VoIP systems.

2. 61% of businesses are cutting down their traditional phone lines.

According to Blueface, traditional phone lines are on the decline. A survey showed that 61% of the CEOs have claimed to be open to switching to VoIP service, once the current contract with their traditional phone line provider ends.

The choice has a lot to do with saving costs.

3. Global VoIP market share value may reach $55 billion by 2025.

This market is expected to grow at a compound annual growth rate (CAGR) of 16.97% until 2025, which should lead to VoIP market revenue hitting $55 billion in value by 2025.

VoIP solutions are relatively new in North America, hence very few people are aware of business VoIP when compared to the rest of the world. VoIP has also only been around for nearly 25 years. The use and adoption of VoIP are growing and more businesses are discovering its cost-effective nature.

With many businesses already using VoIP solutions around the world, it’s projected that demand for these services will continue to increase all over the world, beyond 2025.

4. 57% of small businesses rely on VoIP’s call routing & handling features.

Call routing is a business communications technology that’s offered by most VoIP providers. It places callers in the queues automatically and helps them reach the right person based on several predetermined criteria. Combined with an automatic call distribution feature, these technologies help reduce call hold times and ensure that customer expectation stays positive.

Market and Market share VoIP Statistics

5. The US is the Leading Country for using VoIP systems.

The United States of America is one of the most technologically advanced economies and being the leader in VoIP is no surprise. 

Switching to VoIP was impactful for everyone. In just 8 years, the number of residential telephone lines grew from 28 million in 2010 to 76,6 million in 2018. That is a $6 million per year growth rate.

Business telephones experienced similar growth, from 6,2 million in 2010 to 41,6 million in 2018. That is a 4.43 million growth on average per year.

6. Japan and France are second and third in using VoIP systems.

Second and third on the list of countries with the highest VoIP numbers are Japan with 28 million users, and France with 21 million users.

Though these numbers are impressive, countries in the Asia Pacific, and India are set to register record-breaking numbers of VoIP users in the future.

7. 60% of smartphone users use Google to find a business number and call it directly.

Google simplifies the search for businesses, it provides an opportunity for businesses to be found, as long as businesses provide relevant information.

Once a search term relating to the business is entered on Google, the company’s phone numbers are shown on the first page of Google. If a user uses a VoIP service, they can call the business directly, no other steps are required.

Results show that 60% of all smartphone users take advantage of this convenience.

Business VoIP Statistics

8. VoIP reduces startup costs by as much as 90%.

VoIP takes out the obvious hardware and software costs and further provides new businesses with opportunities to save money. For example, a very small business can leverage VoIP services for local, national, and international calling without hefty upfront costs.

VoIP allows small businesses and their employees to create a virtual office that can help bring in revenue. This reduces the costs for startups and can help them get off the ground easier.

9. About 70% of companies place agility as a priority.

The calling features in-built into a VoIP system give employees more agile than traditional communication. For example, if your employees have to venture into the field or need to work remotely from home, VoIP’s characteristic mobility is a major plus.

With VoIP, employees can answer calls on laptops, on home computers, or on their Android or iOS smartphones. Other VoIP solution providers offer several technologies that help agents switch calls seamlessly between devices.

10. Businesses save up to $1,727 a Month when using software dialing.

Softphones allow businesses the flexibility of making calls by computer or smartphone using VoIP technology. This eliminates the need to purchase IP phones, analog telephone adapters, and VoIP gateways. Therefore, according to Cisco research, businesses only need to use existing hardware that’s already in use and in turn saving businesses up to $1727 a month.

Personal smartphones can now be used for work calling without the need to use personal numbers. Virtual direct inward dialing (DID) numbers are perfectly usable on personal devices with an internet connection, so users can even receive international calls when they are in the field.

These applications help businesses avoid both data charges and long-distance fees.

11. A business can save between 30 and 50% after switching to a VoIP system. 

The numbers are relative to the size of the company. Given that implementing a VoIP system doesn’t require any additional equipment, it is a substantial amount of money saved compared to using a traditional phone system.

Almost all companies see a significant reduction in telecommunication expenses once they switch to a VoIP system.

12. Startups see up to a 90% reduction in starting costs by using the VoIP system.

Launching a company is not nearly as simple as it seems. Especially in the startup phase, when the growing pains bring unplanned costs that may arise.

Business communication is important for all organizations. However, it doesn’t need to be a burden.

For example, if businesses install VoIP systems, they’ll have a 90% reduction in the initial start-up costs for communication. This is especially true for businesses that are constantly dependent on communication – fast-food chains and markets, the tourism industry, the health sector, outsourcing agencies, and others.

13. Using VoIP features productivity improves by 77% for small businesses.

These VoIP systems can be the difference between startups growing and being stagnant.

For example, the Find me/ Follow me feature on VoIP systems used by businesses has shown to increase productivity by 77%!

With a VoIP system, there are no interruptions or disturbances between the calls. VoIP is often chosen as a conference call tool, and that has been shown to increase productivity by 65%.

14. 67% of employees find it better to handle phone calls with a VoIP system.

VoIP services do more than just save money for your business, it is also about making the employee experience positive.

VoIP system facilitates a lot of redundant operational tasks for users.

67% of employees have noticed a significant improvement in handling phone calls and 63% of them share the same opinion about messages.

However, VoIP has also benefited the remote work results as well. About 57% of employees have noticed improvements in remote work in general, just by using the VoIP system.

Trends and Growth VoIP Statistics

15. 6 of 10 customers prefer to call a business by phone.

People seem to prefer a call when talking to a business, research shows that 6 out of 10 customers will call a business after finding them online. Emails and live chat may be too slow for customers and not the best way to leave a good impression as a business.

To stay on the list of favorite brands for your customers, be sure to invest in valuable communication lines.

16. Android dominates the VoIP market and it’s expected to reach over $90 billion by 2024.

Android is the biggest player in the VoIP market, and there are over 2 billion Android users in the world.

Given the current trajectory of VoIP adaptation, estimates show that Android will generate a revenue of $90 billion!

17. The mobile VoIP market is predicted to hit $55 billion by 2025.

According to Market Research Future, the mobile VoIP market should reach a staggering value of $58.21 billion by 2025.

18. The projected growth of the VoIP industry is 12% each year until 2025.

VoIP services are rapidly becoming the standard of communication among international businesses, but also domestic businesses with foreign clients. It’s because of increased productivity and effectiveness and decreased costs for communication that businesses enjoy almost immediately when they implement a VoIP system.

As things stand now, it’s estimated that the VoIP industry is expected to grow at an average annual rate of 12% for the next few years.

If you want to stay connected to people, then VoIP may be the best solution.

19. 7 out of 10 companies put mobility on top of their priority list.

Since we started using smartphones, our lives haven't been the same. And that's particularly true from a business point of view.

Businesses that invest in proper mobile means of communication can see a significant increase in productivity, efficiency, and customer satisfaction.

According to a 2019 T-Mobile report, 7 out of 10 companies put mobility at the top of their list of priorities. According to a report published by Gartner, on a global scale, the cost of mobile solutions will reach $18 trillion in 2022.

It means only one thing - there will be an increase in the number of VoIP phone users as well!

20. The global market is expected to reach a value of US$ 255 Billion by 2032.

By the end of 2022, global VOIP demand is expected to exceed US$ 127 billion. The global market for VOIP systems is expected to reach US$ 255 billion by 2032, growing at an annual rate of 9.7 percent from 2022 to 2032. The sales are expected to be driven by industry players emphasizing pushing VoIP (Voice Over Internet Protocol) solutions across corporate and individual consumer sectors.

21. Asia-Pacific is emerging as an Opportunistic VoIP Service Market.

According to FMI, the Asia-Pacific VoIP services market is projected to dominate the global VoIP services industry between 2022 and 2032.

As the shift from traditional classroom education to online education continues, numerous educational institutions in the Asia Pacific are increasingly focusing on developing innovative online educational apps to capitalize on the existing opportunities.

For example, in December 2020, a leading technology company named Digital Articistotle announced entering into a collaboration to launch its educational app called Dosti Ki Paathaala which provides gamified classroom experience to kids.

22. VoIP market is expected to grow at a 15 percent compound annual growth rate (CAGR) from 2021 to 2027.

International businesses are transforming how they communicate to enhance customer experiences. As contact centers adopt SIP-based integra­tions like Microsoft Teams for telephonic requirements and handle their customer interactions at home; it would be no surprise that the global VoIP market is changing too.

  • VoIP technology is in high demand. in 2020, the global VoIP market was expected to reach $30 billion, it is also expected to grow at a 15 percent compound annual growth rate (CAGR) from 2021 to 2027, according to Global Market Insights.
  • With the rise of mobile VoIP, Asia Pacific is expected to be the fastest-growing region for mobile VoIP. By 2024, Asia Pacific is projected to reach $60 billion in global revenue.
  • Mobile VoIP competition is changing. Android OS is expected to dominate the mobile VoIP market with $90 billion in revenue by 2024.


VoIP is rapidly evolving into an important component in any communications stack, often referred to by some as part of the ‘UC’ or Unified Communications as a service (UCaaS) package. With the increasing complexity of business communication, VoIP is a must-have tool for ensuring business leaders can connect their teams and colleagues to customers anywhere they are.

If you are looking to start your VoIP software journey, we have a list of the best VoIP software to choose from.

Frequently Asked Questions

What is VoIP?

Voice over Internet Protocol (VoIP), also known as Voice call over IP, is a SIP (Session Initiation Protocol) call technology. Voice over IP (VoIP) is a way of converting analog voice signals into digital data packets and sending them over the internet to make online voice calls


Voice over Internet Protocol (VoIP) calls are independent of your operator and don't need a SIM card. All you need is Internet access (Wi-Fi or mobile data), a VoIP app (e.g. Skype), or a VoIP SIP account.

How does VoIP work?

Voice over IP (VoIP) technology allows traditional telephone services to be provided over computer networks using packet-switched protocols. Packet-switched VoIP puts voice signals into packets, similar to an electronic envelope. Voice over Internet Protocol (VoIP) packets can be transmitted over a variety of networks, including local area networks (LANs).

What are the types of VoIP?

Types of VoIP Communication

These three types of VoIP services will enhance your communication experiences.

  • Computer-to-Computer
  • Computer-to-Phone
  • Phone-to-Phone

There are so many different VoIP services out there now that businesses can choose from a wide range of options. It lets you make phone calls from any location where there's a stable Internet connection.

It gives your business the ability to speak its language.

The internet is more now than just a place where we make searches; it has become a modern network where we can connect with people on multiple levels.

VoIP is a new way of doing business.

What are the types of VoIP?

For example, when you use Skype or Facebook Messenger, these are VoIP applications. Let's learn a bit more about VoIP examples and how you're able to make those VoIP phone calls.

Here are the most common examples of VoIP apps:

  • Nextiva.
  • Aircall.
  • Zoiper.
  • Skype.
  • Google Voice
  • WhatsApp.
  • Google Hangouts.
  • Viber.
  • Facebook Messenger.

Of course, based on your need and how you use your VoIP apps, you may need to opt-in for a paid or free service.

Is VoIP free?

Yes, the platform for VoIP calling is free. With VoIP calling, you're not charged per minute for receiving calls, but you're still charged per minute for making outgoing calls. Not good for a sales call center, any company or department which makes a lot of outgoing calls.

Is VoIP the same as Wi-Fi calling?

Voice over IP (VoIP) transfers voice data packets over an internet connection to the switched telephone network. VoWiFi/WiFi Calling reaches your carrier via the internet instead of a cell tower. Voice over Internet Protocol (VoIP) calls don't depend on an operator, unlike voice over WiFi (VoWiFi)  calls.

What is VoWiFi?


Voice over Wi-Fi (VoWiFi), also known as Wi-Fi Calling, is a Wi-Fi-based commercial telephony voice call service provided by different network operators. With Wi-Fi Calling, you can make and answer phone calls via a Wi-fi network instead of using your mobile phone network.

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Tumisang Bogwasi